A day in the life at DEFENDER

ADT Sales Agent, Indianapolis Call Center

Job Description:

• Sell ADT security systems and home monitoring services.
• Help restore a sense of security and safety to families who have experienced a break-in.
• Educate clients about the importance of owning a security system.
• Explain what ADT is all about.

"What makes me feel good is when I can create peace of mind when someone calls and shares they were just broken into. They are scared and nervous, and I give them the tools that will help them sleep at night. It makes me feel good that we are providing them comfort."

Was the first female and first African American to be the number one ADT sales agent at DEFENDER for two consecutive years.

Lynda now takes time away from the phone to be the call center representative to the DEFENDER Giving Council. The most meaningful council activity she participated in was serving lunch to the children at the Shepherd Community Center in Indianapolis.

Lynda has also become a leader in the call center, giving personal and professional advice to other representatives. The development and leadership programs she has taken part in at DEFENDER have helped her to be a leader at home. Lynda says she can better communicate with her sons and grandchildren, and has adopted a more positive outlook.

"At my last job they were just looking at my numbers. They didn't care about me. This company cares about me as a person. They are growing me. They have made me grow. I'm blessed. I love how good it is."

Manager of Operations for Security

Job Description:

• Support installation managers and regional directors in the field to improve processes, efficiencies and help drive business.
• Work directly with VP of Operations.
   

"Every day is a different day. Very project-related, touching a lot of departments, touching multiple people. I enjoy it very much."

Led the search for a new direct mail print vendor for the marketing department, saving the company money and improving efficiency.

The books Matt has read through his DEFENDER book club have helped him become a better person at work and at home, he said. Matt said he especially benefited from the wisdom in 21 Irrefutable Laws off Leadership: Follow them and People Will Follow You by John C. Maxwell.

"My wife has told me that I have been happier at DEFENDER than I was in the three years before I started working here. I have more energy, and am more pleasant to be around. I was given a chance to prove myself and make myself better. DEFENDER has changed me as a person. I am a better father to my son."

Operations Training Manager

Job Description:

• Responsible for leading all new hire Security Advisors (technicians); helps them understand what the job is about from a technical standpoint, as well as sales.
• Teach new technicians how to protect families.
• Member of DEFENDER Faith Council, an employee-led group that exists to provide spiritual resources for employees.

"As a company, we exist to develop leaders. Security Advisors (technicians) exist to protect families. When you get into a home and see the impact of what you're doing to restore the family's peace of mind, that's cool. That's what it's all about."

Designed and managed construction of three new call centers.

"A leader is someone who influences the thinking and behavior of others.  That comes with a lot of responsibility and I'm very proud of my role here.  I have become more of a servant leader and I'm blessed to work at a place where I can utilize my Spiritual Gifts and skills to serve others and make a difference in so many lives."

"If I didn't work at DEFENDER, my days would not be as positive, as forward thinking. Here, it is okay to fail as long as you are failing forward. It is a lifestyle. There is no difference between who I am here and who I am at home. My friends outside of DEFENDER are surprised to hear it's ok that I share my faith in the workplace. They are blown away by it."